Qualities and Characteristics of Great Health Care Leaders
Our company specializes in training and coaching the development of qualities that—while not directly related to technical proficiency—affect overall job performance and determine how well individuals work with others.
In the healthcare field, graduating at the top of your class won’t necessarily make you a proficient physician, nurse, or support worker. Medical professionals also rank such qualities as communication, emotional stability, interpersonal skills, and respect for others as vital to performance.
“Good [healthcare professionals] are good communicators,” says this recent article on Pomona College’s web site. “They are able to truly listen to their patients, empathize, and provide information about diagnosis and treatment in a way their patients will understand.”
The article lists a variety of core competencies of a healthcare professional. The school says well-rounded medical school applicants will act to:
1. Shape Their Learning Experience
Take an active role in learning and acquiring knowledge
2. Have Self-Management and Coping Skills
Possess the ability to balance the demands of medical school with other aspects of life. This means prioritizing, setting limits, adapting to diverse environments, and requesting feedback and assistance from professors or other students
3. Exhibit Interpersonal Skills and Professionalism
Interact well with colleagues, professors, and others in health care settings in a mature, respectful, and professional manner
4. Interact Well with Patients and Family
Display empathetic behavior and communicate well during interactions with patients and family members
5. Foster a Team Environment
Work in a team environment and help others, and engage in behaviors that benefit the team
6. Technical Knowledge and Skill
Demonstrate an understanding of medical knowledge and skills appropriate to medical students, and know when to request assistance or supervision
7. Display Extra Effort and Motivation
Take actions that demonstrate motivation and conscientiousness, and exhibit leadership
8. Demonstrate Ethical Behavior
Display honesty, integrity, and personal responsibility while adhering to formal and informal medical ethical codes and norms, and respond to others’ unethical behavior
There is a longstanding myth that it’s not possible to develop essential qualities and character traits in people—the kind that can drive peak performance, improve corporate culture and employee engagement, and reduce safety risks and turnover. The traditional outlook has been that you can only hire people who possess these attributes; they can’t learn them. So, if a nurse, staff person or job candidate isn’t “up to it,” hire someone else.
However, it is now possible to develop important qualities and attributes in your existing workforce at a tiny fraction of the costs of training and staff development. And, save the time, disruption, and cost to your reputation (and dignity) associated with high turnover. You can develop that side of a person.
For instance, you can develop such character traits as understanding people, how to communicate through difficult conversations, organization, and discipline in multi-tasking. There are hosts of attributes associated with healthcare professionals. And, results can be measured. Take a minute to watch: How the classic roundtable version works.
PowerRound® partners with organizational leaders (train the trainer) to deliver transformative results. We also partner with other training companies; associations; and consulting firms.
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